Refund policy

Return & Refund Policy

At Homivio, we want you to be satisfied with your purchase. If you receive a wrong, damaged, or defective product, you may request a return within 7 days of delivery.

Eligible Returns

A return may be requested if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from the description provided on our website.

Return Conditions

To be eligible for a return:

  • You must contact us within 7 days of receiving your order.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, where applicable.

  • We may request photos or videos of the product to verify the issue before approving a return.

Non-Returnable Items

Returns may not be accepted for products that:

  • Have been used, damaged, or altered after delivery.

  • Are returned after the 7-day return period.

  • Are missing original packaging or parts due to customer handling.

Return Process

To request a return, please contact our customer support team with:

  • Your order number

  • Your name and contact details

  • A description of the issue

  • Photos or videos showing the product and the issue

Once your request is reviewed and approved, we will provide you with the return instructions.

Refunds

If your return is approved, the refund will be processed after the returned product has been received and inspected.

The refund method and processing time may vary depending on the payment method used for the order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.

Homivio reserves the right to assess each return request according to the conditions outlined above.